Job description

As a Travel Advisor for Belmond, you are part of a team responsible for making every journey with Belmond unique and legendary. In this role, you will own all steps of the reservation process, from Inspiration, Research and Booking through to the post-stay follow-up. Based at the Central Reservations, Europe office in London and reporting to the Contact Centre Leader, this is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.

Primary Responsibilities Include:

• Working closely with the on-property operations teams and the Service Excellence team for seamless handovers and communications of guest preferences.
• Personalising each stay to the guest’s individual preferences. Accurately recording this information in the relevant systems so it is shared with the operations teams.
• Understanding the Belmond Audiences and proactively suggesting destinations, produces and experiences that match to the guest profile.
• Being a true seller and champion for all Belmond products across the portfolio, able to accurately describe, promote and convert on any product a guest wishes to book.
• Meeting SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel.

Requirements

What You Bring:

• 1-2 years’ relevant experience in a similar role, ideally within the luxury travel or hospitality industries.
• Working knowledge of MS Office.
• Ability to follow instructions and work independently when required.
• Excellent knowledge of computer reservation programs.
• Strong problem-solving, organisational and interpersonal skills.

Benefits

What We Offer:

At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Hybrid working system- three days in the office and two days working from home
• Enhanced maternity and paternity pay
• Group Income Protection & life insurance.
• Pension fund.
• Discover Belmond programme

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

About Us

Belmond Trains & Cruises whisk guests away on evocative adventures across land and water. The legendary Venice Simplon-Orient-Express journeys between captivating European cities. Sister train British Pullman runs lavish day excursions around the UK from London. Royal Scotsman offers thrilling escapes in the Scottish Highlands. Eastern & Oriental Express connects ancient wonders and cosmopolitan cities in Southeast Asia. On the water, Les Bateaux Belmond luxury barges cruise through Burgundy, Champagne and Provence. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

The Belmond & LVMH Family

We are proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join the Belmond Trains & Cruises division, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.