Job description

Relief Team Assistant (Zero Hours Contract) – London

Hourly Pay: £14.95 per hour plus holiday pay

Location: London – EC1A nearest tube Farringdon or St Pauls

Contract: Zero hours contract

Shifts: Initially working 9.00am – 5.00pm with flexibility required for alternative roles that will be offered

Work model: Fully onsite

Williams Lea seeks a relief team person to join our team initially on a project for a Print Operator role!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

Our relief team offers a flexible solution to Williams Lea, often working on critical projects on client sites. This role is initially working on a print operator assignment for a leading law firm in the city of London.

Key responsibilities

• To produce high quality documents to client specifications using high speed reprographic and finishing equipment.
• Monitoring/replenishing consumables for printers, calibrating machines.
• Reporting issues as per procedure and escalating issues to Team leader.
• Scanning of hard copy mail/files into PDF format using high speed scanners.
• Ensuring work is competed in a timely fashion and of the highest quality.
• Full understanding of workflow processes and procedures.
• Support colleagues and work as a team in order to achieve the best results for clients.
• Undertake additional duties as requested by management.
• Create and maintain highest levels of customer confidence by providing a flexible and responsive service, exceeding expectations where possible.
• Ensure that wastage is kept to a minimum. Highlighting to the Team Leader any arising issues that may have influence on production quality, including copy quality and procedural developments To ensure the Reprographics area is kept clean and tidy at all times.

Personal attributes

• Previous experience within reprographics environment.
• Competent with Microsoft Office tools; Excel, Word, PowerPoint, Outlook emails and Teams.
• Excellent attention to detail skills is a must.
• Knowledgeable about routine maintenance and upkeep of equipment preferable.
• Client focused approach to provide our high standard of service required.
• Ability to work alone or collaboratively daily as part of a wider team.
• Ability to work to deadlines.
• Available immediately – upon successful vetting.
• Our Relief Team Assistants our often client facing so your outstanding customer service skills with the ability to interact with people across a diverse range of backgrounds and levels, with the ability to easily build rapport with people will put your in great stead! You’ll be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday pay, plus bank holidays (dependant on hours worked)
• Referral Scheme
• Access to all Williams Lea internal job opportunities
• Access to Learning Lounge and our internal training suite

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!