Receptionist – Part Time

Part time
Posted 4 weeks ago

Job description

Job Introduction

About the Role

Receptionist at Singapore Airlines Lounge – Heathrow

We’re experience makers.

And relationship builders.

And we’re hiring.

We currently have an opportunity for a Lounge Receptionist to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Most people only dream of being at the most exclusive places or out-of-this world events. At Sodexo Live! you don’t dream it, you live it every day. Here you’ll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together.

Be part of something greater.Main Responsibilities

  • To be polite, professional, and friendly at all times with customers, clients and colleagues
  • First Class Passengers will need to be escorted to their seats in the lounge and handed over to a host
  • To ensure the highest level of customer care is adhered to all the times.
  • To ensure that you are familiar with location of the lounge, facilities and access policies to advise passengers.
  • To acknowledge and orientate all incoming guests: usage count should be based in access right. The priority is Class overrules status
  • Handle customers involved in any irregular operations in conjunction with SIA representatives
  • To manage and keep stock of magazines and newspapers provided and make them available to customers (must be current or at most one day before)
  • Be Familiar with basic PC/Internet troubleshooting knowledge
  • To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
  • Ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence
  • To acquire a good knowledge of all products in order to be able to advice individual client/customer on their product choice
  • To actively aid customer feedback, passing information gained onto your line manager
  • Take and pass on messages accurately to ensure excellent communication across all disciplines
  • To always look out for opportunities to develop our service
  • As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities promote efficiency
  • Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
  • Be prepared to attend all related training sessions and meetings
  • To cover other reception areas within the building if required
  • Assist the team and build a professional relationship with them
  • To make sure you are aware of, meet and co-operate with the Management in regard to the legal and Company requirements
  • Taking reasonable care of your own health and safety and others who may be affected by what you do or fail to do
  • Ensure all machinery is in safe working condition
  • Ensure that all logged Facilitator jobs within reception areas of responsibility are monitored and completed.
  • Look out for passengers in the lounges who are late for their flight
  • Handle customers involve in any irregular operations in conjunction with SIA Representatives

The Ideal Candidate

  • Have a positive and lasting relationships with all customers and clients.
  • Demonstrate a positive attitude and behave appropriately.
  • Excellent customer service
  • Previous experience working in a reception role.
  • The ability to prioritise and have an eye for detail.
  • Good communication skills – written and verbal.
  • The ability to demonstrate great teamwork.
  • The ability to follow instructions.

Job Features

Job CategoryRestaurants & Food Service

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