Job description

Receptionist/Administrator (Multi Service Assistant)
Location: Cardiff (10 mins walk from Cardiff Central)
Contract: Full Time
Work model: Office Based
Shifts: 37.5 hours per week, Monday to Friday, working shifts of 8.15am – 4.45pm or 9.00am – 5.30pm. Occasionally working until 6pm to cover key events and functions
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Williams Lea seeks a Multi Service Assistant to join their team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.
We are seeking a front facing person to join us at a legal firm based in Cardiff. Exceptional customer service skills and a welcoming and helpful attitude is key to this role.
The role is varied with a real focus on events – so if you enjoy meeting and interacting with people in a professional environment – this could be the role for you!

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for!

Purpose of role

The Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Business Services Manager. As reception and hospitality are a key focus for this role, someone who has experience in corporate reception or hospitality, or has transferable retail/hospitality/customer service skills would be a great fit.

Key responsibilities include:

Reception/Hospitality/Reprographics

• Courteously greet and interact with visitors to the premises
• Help to deliver an excellent client experience making professionalism and customer care your priority
• Manage and oversee all room bookings, hospitality requirements, AV needs and car parking
• Deal with any other reception or switchboard duties as required
• Carefully manage a busy meeting room calendar
• Complete daily and weekly checks of the client suite to ensure excellent presentation
• Complete daily admin tasks such as confirmations of meeting room bookings, creating the daily running order, filling in visitor lists and booking parking spaces
• Data entry as required to monitor work load within the service
• Arranging refreshments and catering for lunches, buffets, events and functions.
• Supervising and assisting at events
• Maintaining meeting room presentation standards with daily and hourly checks
• Diary management and planning
• Stock management
• Collecting Reprographics requests from designated areas and correctly filing these
• Completing photocopying, scanning and printing requests
• Follow all quality checking processes to ensure a high standard of work, free of errors
• Ensuring that all equipment is fully stocked and operating correctly
• Handle and store documents safely maintaining information security at all times

REWARDS & BENEFITS

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday plus bank holidays
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

EQUALITY & DIVERSITY

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected].

Job Type: Full-time Report job