Healthcare Assistant / Clinical Support HCA/CSS- Full Time – Clinical Trials Bank For Hvivo Services Ltd

Full time
Posted 4 weeks ago

Job description

If you have exceptional customer service skills, a healthcare background and are interested in learning more about clinical trials, this is a fantastic opportunity to join our FluCamp team as Clinical Support Specialist across our sites in Whitechapel & Canary Wharf in East London.

hVIVO conducts human challenge clinical trials. The end goal of our clinical trials is to potentially eradicate common illnesses like the common cold and flu completely – or at least make treatment of them as easy and effective as possible. Volunteers are central to the work that we do. Our studies focus on testing new treatments on real people, in a safe, controlled, clinical environment.

As a Clinical Support Specialist you will perform clinical assessments taking vital signs, ECG’s, venepuncture & spirometry as well as sample and data collections all in accordance with current regulatory requirements, promoting the wellbeing of the volunteer and supporting them throughout participation in the study.

You will provide support and work collaboratively with the team in daily activities within volunteer screening clinic and the Clinical trials quaratine unit.

We currently have bank and permanent role which both require a commitment to full time hours (37.5 hours per week). We are a 24/7 operation and shifts are Mon-Sun, day & night. Flexibility is important for all shifts at both sites. Fixed shifts will not be possible.

Main Responsibilities:

  • Screening suitable subjects, including panel screen consenting;
  • Performing clinical procedures, ensuring accuracy and credibility of data gathered
  • Preparation and planning of daily activities
  • Assist with the daily management of the clinical area
  • Practice in accordance to internal policies, Standard Operating Procedures and Study Protocols.
  • Monitor work areas and practices to ensure that they are safe, free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines
  • Deal with queries, filing, audit information preparation, database entry and general correspondence, quickly and efficiently
  • Accurate completion of CRF and other data points as required by the protocol
  • Liaise with relevant stakeholders for the daily schedule of volunteer’s visit
  • Participate in audits where appropriate
  • Provide receptionist and administrative duties for arriving volunteers to the screening or follow up visit, ensuring the reception area is staffed always during clinic hours
  • Adherence to ICH/GCP and best practice always

Skills & Experiences:

  • GCSE Grade A-C Maths and English (Or equivalent)
  • Demonstrated, excellent customer service and communication skills
  • Ability to listen, clarify, identify solutions and agree actions
  • Good IT skills (Word and Excel or equivalent)
  • Strong and demonstrated attention to detail
  • Good knowledge of ICH-GCP and regulatory standards
  • Ability to manage and prioritise workloads
  • Willingness to learn additional skills
  • Ability to work independently and within the team
  • Positive and Supportive Team player


  • Immediate Life Support
  • Experience working within the UK healthcare structure, ideally within the hospital setting
  • Previous experience in clinical research environment
  • Biological Science degree
  • Fundamental Clinical Care knowledge
  • Demonstrated critical thinking

As this role involves direct contact with volunteers, performing blood sampling, you will be required to be vaccinated against Hepatitis B and are strongly advised to have the seasonal Flu vaccination.

Job Features

Job CategoryHealthcare

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